Teleperformance, the global leader in outsourced multichannel customer management, today announces its operations in India have been recognized by Aon Hewitt, the global talent, retirement and health solutions business of Aon plc (NYSE: AON), as a 2015 Aon Best Employer for the second year in a row. The Aon Best Employers program measures and recognizes employer excellence worldwide.
“Thank you Aon Hewitt for this honorable recognition,” said Sanjay Mehta, Managing Director, Teleperformance India. “To be acknowledged as a 2015 Aon Best Employer is a major accomplishment. We know that we are only as great as the people who make up our organization, and we are excited to continue cultivating a workplace that celebrates innovation, teamwork and respect.”
With more than 15 years of experience in best employer studies across the world, and backed by more than 20 years of experience in employee research, the Aon Best Employers program compares organizations to identify those that strive to create a competitive advantage through their people and become employers of choice.
To achieve recognition through the Aon Best Employers program, Teleperformance India was assessed on four measures:
- Engagement Index: Teleperformance India’s employees speak positively about their employer, intend to stay and are motivated by their employment experience to do their best work every day.
- Leadership Index: Teleperformance India’s leaders clearly define the vision for the future, recognize employees’ critical importance and lead them to success.
- Performance Culture Index: Teleperformance India’s employees are aligned to company goals and are rewarded and recognized for their contributions.
- Employer Brand Index: Teleperformance India’s employees are proud of the company they work for and know what makes it distinctive as a place to work.
Teleperformance India offers unique employee programs in addition to two programs operated by Teleperformance globally:
Passion 4 You, a worldwide initiative to promote well-being and a higher quality of life; and
For Fun Festival, an annual event to recognize and celebrate employee talent and creativity. In the digital world where customer experience reigns supreme, Teleperformance India has aligned its Employee Experience to reflect Customer Experience expectations.
“The Aon Best Employers program recognizes the outstanding achievements of organizations that demonstrate excellence in the workplace and consistently deliver strong, sustainable business results,” said Neil Crawford, partner, the Aon Best Employers Program leader, Aon Hewitt.
“These exceptional organizations stand above the rest because they empower results through high employee engagement, a compelling employer brand, effective leadership and a high performance culture. We congratulate Teleperformance India on being recognized with this distinct honor.” About Aon Aon plc (NYSE:AON) is a leading global provider of risk management, insurance brokerage and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 69,000 colleagues worldwide,
Aon unites to empower results for clients in over 120 countries via innovative risk and people solutions. For further information on our capabilities and to learn how we empower results for clients, please visit: http://aon.mediaroom.com.
About Teleperformance Group Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2014, it reported consolidated revenue of €2,758 million ($3,665 million, based on €1 = $1.33).
The Group operates around 135,000 computerized workstations, with more than 182,000 employees across around 270 contact centers in 62 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services.
Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP
For more information:
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Photo Caption: Employees at Teleperformance India Contact Centers in Gurgaon, Jaipur and Indore are key to its success. Exceptional work culture and training empowers team to ensure great customer experience
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