Harvard Business School (HBS) will host an executive education program, Managing and Transforming Professional Service Firms – India, from January 04-07, 2016 at the HBS-style classroom at Taj Land’s End in Mumbai. This program will enable participants from professional service firms to learn the best management practices of the world's most successful companies; and to develop and implement a strategy that motivates highly talented professionals, boosts customer loyalty, and drives competitive advantage across India and the globe.
| Participants will learn how to: - Manage talent and sustain a high client satisfaction
- Establish and communicate service value across your organization
- Develop and motivate skilled professional staff
- Respond to market shifts with innovative service offerings |
“To sustain a competitive edge and take advantage of opportunities emerging in India and abroad, professional service firms operating in India must respond effectively to changing markets. It can be any professional services - information technology, operations consulting, financial services, law, architecture, public relations, marketing and advertising or any other industry – the program will help participants develop successful strategies for delivering on client expectations, responding to market shifts with innovative services and enabling both domestic and global growth,” said Professor Rajiv Lal, Stanley Roth, Sr. Professor of Retailing at Harvard Business School.
The program is designed for senior executives, entrepreneurs and practice leaders around the world who are responsible for defining and executing corporate or service-line strategy with a professional service firm. It is appropriate for Chief Executive Officers, Executive Vice Presidents, Partners, Principals, Managing Directors, Office Managers and Practice Leaders.
“In today's sophisticated marketplace, professional service firms operating in India must have a clear strategy in place. This executive education program will present proven approaches to develop and implement a targeted, articulate, and cohesive strategy that delivers high-quality service and sustains long-term performance,” said Professor Ashish Nanda, Executive Education Fellow, Director IIM Ahmedabad, and Faculty cochair of "Managing and Transforming Professional Service Firms — India”.
As with all HBS Executive Education programs, the India portfolio is taught by distinguished HBS faculty by using the renowned HBS case-study method. Through case studies, hands-on simulations, interactive lectures, and team exercises, participants will gain valuable feedback from the HBS faculty and an elite group of international peers. The program aims to build long-lasting relationships and a professional network through close interactions within a select group of Indian and global peers.
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