Press release from Business Wire India
Source: One Click Technologies Pvt. Ltd.
Monday, November 05, 2012 01:12 PM IST (07:42 AM GMT)
Editors: General: Entertainment, People; Business: Business services, Information technology, Media & entertainment, Telecommunications; Technology
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One Click Technologies Bags Aegis Graham Bell Award 2012 for Innovation in Customer Care Services
New Delhi, Delhi, India, Monday, November 05, 2012 -- (Business Wire India) -- One Click Technologies Pvt. Ltd., has been honored with Aegis Graham Bell Award 2012 for 'Innovation in Customer Care' category.
Aegis Graham Bell Awards is intended to promote innovation in the field of Time (Telecom, Internet, Media & Edutainment) and to provide recognition for outstanding contributions. This award is organized with support of COAI and in association with Bloomberg TV India as Media Partner; PwC as knowledge Partner. Aegis Graham Bell Awards ceremony 2012 took place at NDMC Convention Centre, New Delhi, on Thursday, November 1, 2012 in the presence of eminent personalities of the Telecom Industry.
On this victorious episode Ashwini Beri, Director Business Development, One Click Technologies said "We are glad to receive this prestigious award for our 'One Click Knowledge Management Solution' that we have designed to enhance capabilities in various aspects of customer care. We developed this unique tool based on our company motto, that is 'Knowledge + Empowerment = Performance'. We firmly believe that the key to deliver customer satisfaction is by providing a brand's agents and customers with the ability to access relevant knowledge in a simplified manner, thereby resulting in higher performance levels."
One Click solution suite includes an array of products that addresses the full life cycle of customer interaction from the time one seeks information on a company's product or service to providing support during the usage of the product. The company has positioned itself at the apex of the interplay between Knowledge Management and Customer Relationship Management. With the help of innovative ideas and technology, One Click strives to achieve the sweet spot that drives the highest levels of efficiency and customer satisfaction.
"One Click is a world class product that meets global requirements of Confidentiality, Integrity and Availability (CIA). Delivered over the cloud in the form of Software as a Service (SaaS), the solution can be deployed across multiple media, including web, mobile and kiosk for seamless and uniform customer experience. One Click can be integrated with existing applications using inbuilt APIs to present relevant information in a single window for easy and quick access," added Amardeep Singh, Director Technology, One Click Technologies who jointly received this award at the event.
Additionally, the One Click solution provides the following benefits:
1.Comprehensive and detailed reports at the interaction level, which can be used for enhanced analytics that helps in benchmarking and continuous improvement.
2.Reduced pressure on support staff by providing relevant knowledge in easy steps.
3.Consistency of delivery of knowledge and resolution across multiple touch-points
4.Reduction in training time and self-training capability
5.Reduction in carbon footprint by providing brands with virtual devices that can be used for demo and training purposes.
About One Click Technologies
One Click Technologies is a sister concern of DigiVive Services Pvt. Ltd.. DigiVive is a leading Next Generation technology and service provider focused on the development and deployment of Value Added Services for the Mobile and Digital space. NexG TV is a leading mobile app for live TV, Replay TV and Video on Demand.
One Click Technologies is an innovation driven company focused on development of software solutions that enable organizations to improve efficiency in delivering customer care services. Thereby, helping them deliver higher levels of satisfaction at lower costs.
The One Click team consists of professionals with a background in delivering customer support, as well as domain experts from telecom, computing & consumer durable industries. The content and technology teams comprise of experts with many years of experience in their respective domains.
For more information log on to http://oneclick.info
To view the photograph, please click on the link given below:
From right_Amardeep Singh, Director Technology, One Click and Ashwini Beri, Director Business Development, One Click
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CONTACT DETAILS
Anshu Kumari, One Click Technologies Pvt. Ltd., +91 (124) 4310000, info@oneclick.info
KEYWORDS
ENTERTAINMENT, PEOPLE, BUSINESS SERVICES, IT, MEDIA, TELECOMMUNICATIONS, TECHNOLOGY
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