Press release from Business Wire India
Source: CA Technologies
Friday, August 24, 2012 03:05 PM IST (09:35 AM GMT)
Editors: General: Consumer interest, Economy, People; Business: Business services, Information technology; Technology
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CIO Study Shows that Lack of Digital Literacy Amongst India's CIOs May Hamper Business Growth
Half of CIOs Surveyed in India are Never Involved in Defining Business Strategy
Mumbai, Maharashtra, India, Friday, August 24, 2012 -- (Business Wire India) -- Business leaders must embrace the true value of technology according to CA Technologies' new global 'The Future Role of the CIO; Digital Literacy' report. The study reveals that 63 percent of the Indian CIOs interviewed believe a lack of digital literacy amongst senior executives could be hampering business growth.
37 percent of Indian CIOs in the study felt that their management fully understand the capabilities and impact of new and emerging technologies. While this is the highest amongst Asian markets, where an average of 20 percent of CIOs surveyed felt the same way, a majority CIOs still feel a lack of digital literacy exists within India's business leaders.
A total of nine Asian markets were involved in the global survey, including Australia, China, Hong Kong, India, Korea, Malaysia, Singapore, Taiwan and Thailand.
The study showed that while business leaders may lack digital literacy, they do understand the role of technology in their organizations. About 84 percent of Indian CIOs in the study felt their management teams consider IT to be strategically important.
CIOs fear senior-level digital illiteracy is causing a lack of market responsiveness, missed business and investment opportunities, poor competitiveness and slower time to market.
"Asian business leaders today have largely accepted that IT has a role to play in enhancing the competitiveness of businesses. For IT to be truly transformational to businesses, leaders need to elevate the role of CIOs to be more strategic than operational," said Sunil Mangalore, Managing Director, India, CA Technologies
The Future Role of the CIO; Digital Literacy report highlights that 67 percent of the management team does not understand the value that IT already brings to the business, meaning that they are unlikely to see IT as a means to grow the organisation, make processes more efficient and introduce greater agility and competitiveness.
As a result, it is not surprising that only 50 percent of CIOs are involved in the strategic decision making process, impeding the digital strategic thinking of the senior leadership team.
Notably, 80 percent of CIOs surveyed in India felt that their organizations were fully using IT to grow their business. Out of the 20 percent who felt otherwise, the top reason that management is not fully using IT to grow the business is because they do not understand the value that IT already brings.
Some potential effects of low digital literacy at the board include, making the organization appear in a non-leadership position, missed business opportunities and lack of responsiveness.
Professor Joe Peppard, Director of the Information Systems Research Centre at Cranfield School of Management, believes senior managers must acknowledge that the value from IT comes not from technology, but from the ability to manage and exploit information. "A lot of organisations just wouldn't be able to survive for very long without their IT systems," says Peppard. "CIOs are transitioning into the role of brokers of IT services; they will also be orchestrators of decisions concerning the architecture of the enterprise, innovation with IT, compliance and policies, and will have closer involvement with line of business managers in realising value from their digital strategies."
Peppard believes that by working in this way, both the IT organisation and the CIO role will evolve and be able to lead discussions and education about how they drive the business forward through IT innovation.
"CIOs are in a good position to become more involved in strategic discussions. This will enable them to demonstrate how a particular digital strategy or project can deliver value, and win the credibility to take it forward," Peppard concluded.
"We regularly work with CIOs to help ensure they have the tools they need to communicate value effectively to the business. We see CIOs becoming more involved as a member of the business leadership team and communicating the value of technology more effectively. CIOs are much more in tune with their businesses than they were 10 or 20 years ago," said Sunil Mangalore, Managing Director, India, CA Technologies". It is only when the potential of technology is fully embraced by the management team that the CIO's role can be transformative."
Download and read the complete research report or visit www.ca.com/digitalliteracy
About the Research Methodology
CA Technologies commissioned independent specialist technology market research company Vanson Bourne to undertake the research upon which the report is based. 685 telephone interviews were conducted amongst CIOs in organisations of 500 or more employees in the telecommunications, retail, financial and manufacturing sectors. In each of the following countries, 30 CIOS were interviewed: UK, France, Germany, Italy, Spain, Benelux, Austria/Switzerland, Israel, the Nordics, Australia, China, Hong Kong, India, Malaysia, Singapore, Korea, Taiwan, Thailand, and Canada. An additional100 interviews were conducted in the USA and 15 were interviewed in Portugal.
About CA Technologies
CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments - from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies' innovative products and services provide the insight and control essential for IT organisations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at www.ca.com.
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CONTACT DETAILS
Pallavi Bordoloi, Head- Communications, India, CA Technologies, +91 9867696467, pallavi.bordoloi@ca.com
Nikita Kejariwal, 20:20 MSL, +91 9167449578, Nikita.Nadwani@2020msl.com
KEYWORDS
CONSUMER, ECONOMY, PEOPLE, BUSINESS SERVICES, IT, TECHNOLOGY
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