BWI: Dax Networks Completes Networking Customer Service Centres for Kalyan Jewellers

Press release from Business Wire India
Source: Dax Networks
Thursday, April 19, 2012 02:29 PM IST (08:59 AM GMT)
Editors: General: Consumer interest; Business: Business services, Information technology, Retailers, Textiles; Technology
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Dax Networks Completes Networking Customer Service Centres for Kalyan Jewellers
Unique Solution to Reduce Branch Transaction Time and Enable Faster Delivery of Gold Services

Chennai, Tamil Nadu, India, Thursday, April 19, 2012 -- (Business Wire India) -- Dax Networks, one of India's top Networking companies, has successfully completed networking customer service centres across Kerala for Kalyan Jewellers, one of the leading jewellery groups in Kerala. Dax has implemented a secured Wide Area Network (WAN) solution based on Virtual Private Network (VPN). This solution is designed to help Kalyan Jewellers reduce transaction time at every branch office and enables faster delivery of gold services. A highlight is that, this project has been completed in a record time of 18 days.

Kalyan Jewellers recently launched 101 customer service centres all over Kerala with an aim to provide top-notch services for its customers. Through a Centralized Customer Support System, Kalyan wanted to link all its customer service centres and implement an online application to offer services like Gold Insurances, Old Gold Exchange, Advance Booking of Gold to get price advantage and various other Gold Schemes to customers at every centre. Kalyan required a cost effective networking solution both in terms of CAPEX and OPEX.

Secured WAN Solution

Understanding the criticality of the requirement, Dax has offered a secured WAN solution based on VPN, addressing all the possible failure points along with automatic load balancing and failover of both the internet and VPN tunnels. Dax has positioned its DX-8500E router at the core and its DX-1821-iR router at the customer support centres.

To reduce the recurring cost, broadband connectivity has been used instead of Leased line. The network has been designed with single broadband link at the edges and high bandwidth dual broadband links at the head office.

Benefits Leveraged

-- Reduced transaction time at every branch which in turn helps Kalyan's customers get gold services faster.
-- Use of broadband connectivity reduces the overall recurring bandwidth cost and helps Kalyan make a considerable saving on OPEX.

Commenting on the implementation, Mr. Rajesh Kalyanaraman, Executive Director, Kalyan Jewellers, said, "To provide cutting-edge services to our customers, we needed to launch a mission critical web-based application across all our centres. The newly set up 101 customer service centres had to be integrated to the head office. Security was a key priority. Dax has provided us a smart and optimum solution, in record time, to meet our requirements. We are very glad to have such a strong technology partner and look forward to a continued engagement."

Commenting on successful deployment of this project, Sudha Jagadish, CEO, Dax Networks, added, "This project has been a significant achievement for Dax. The solution designed for Kalyan is very unique and we have been able to achieve a new benchmark in terms of execution capabilities. We delivered the required hardware in 15 days and completed the integration of all the 101 branches in 3 days. We would like to thank Matrix Infotech, our Systems Integrator (SI) partner, for superior support which made this project possible."

The second phase of the project will be rolled out in the forthcoming quarter.

About Kalyan Jewellers

Kalyan group derives its origins from textile retailing and wholesaling and has an experience of over 100 years in the trade. Kalyan branched out into the field of Jewellery retailing in the year 1993 by opening its first store in Thrissur. Today, Kalyan Jewellers is the largest jewellery chain in India, having 22 show rooms all over India.

The ancestors of the Kalyan group believed that 'Enterprise and business is necessary to create job opportunities and to make India self dependent'. They forayed in to business with a principle that 'business should be fair with a social objective and not just for selfish motives'. The group still adheres to the founding principles of its forefathers and this explains the group's firm grounding in fair business practices and ethics. Kalyan Jewellers gives assurance that they will always uphold the principles of fairness with everybody they do business with at all times.

About Dax Networks

Part of the Apcom Group, Dax Networks is one of the top Networking companies in India. Dax offers a single window for all Networking technology needs, offering end-to-end Networking solutions, both Active and Passive. In the Access category, the company's products include Routers, Wireless and LAN Extenders & Modems. In the Connectivity category, Dax's range covers LAN Switches & Structured Cabling. The company has extended its solutions portfolio by adding Network Attached Storage and IP Surveillance products and solutions. Dax Networks has implemented solutions across India, across various industries including e-Governance, SME, Education, Finance, Retail, Hospitality, Defence & Telecom Services.


CONTACT DETAILS
Thirupura Pradeep, Dax Networks Limited, +91 (44) 42923558/7, thirupura@dax.in
Divya Singh, 20:20 MSL, +91 9789882403, divya.singh@2020msl.com
Nikhila Kesavan, 20:20 MSL, +91 9840124036, nikhila.kesavan@2020msl.com

KEYWORDS
CONSUMER, BUSINESS SERVICES, IT, RETAIL, TEXTILES, TECHNOLOGY

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