BWI: TCCS and QAI Launch Supervisor Level Programs for the First Time in Public Mode

Press release from Business Wire India
Source: QAI
Monday, May 23, 2011 10:00 AM IST (04:30 AM GMT)
Editors: General: Consumer interest; Business: Advertising, PR & marketing, Business services, Education & training, Information technology; Technology
--------------------------------------------------
TCCS and QAI Launch Supervisor Level Programs for the First Time in Public Mode


New Delhi, Delhi, India, Monday, May 23, 2011 -- (Business Wire India) -- TCCS (The Call Centre School), the Tennessee based premier organization dedicated to the professional development of individuals in the call center industry had partnered with QAI, a global workforce development and consulting organization earlier in the year.

After successfully conducting multiple in-house programs in the major BPOs in India, QAI has announced that for the first time in India they will be launching the TCCS Certified BPO Operations Manager and the Certified BPO Workforce Managers workshops in the Public Domain.

These first Open House programs are scheduled in the month of May in Bangalore and planned for the month of June in New Delhi.

These programs are designed to equip Operations Managers & Workforce Managers with the required tools and skills to successfully run a Contact center operation.

Besides the BPO industry, industries like banking, finance, telecom and insurance as well as contact centers and customer centers would stand to gain significantly from these trainings and certifications in improving the capabilities and expertise of their workforce.

The main distinguishing service provided by QAI is their focus on a customized learning approach. Just as individual students' needs vary, each organization's needs are unique. QAI empowers professionals with resources required to resolve complex operational and business related problems, as a result of which companies have reported cost savings, reductions in cycle time, improved productivity, increased customer satisfaction, and workforce optimization.

Speaking on TCCS's entry into India, Navyug Mohnot, CEO, QAI, Said, "We were very delighted to partner with TCCS in developing resourceful and comprehensive new programs or adapting existing courseware to fit organizational needs. Seeing the overwhelming response over the last few months, we are now extending these programs and courses to supervisory level personnel in public mode which will enable them to run the operations of contact centers in a more efficient and effective manner"

About QAI:

Established in 1980 in Orlando, Florida, USA, QAI is a global workforce development and consulting organization addressing the education and 'Operational Excellence' space in educational institutes, Information Technology, Business Process Outsourcing and Knowledge Intensive organizations.

QAI Global Institute, the workforce development division of QAI, focuses on creating education and training products and services to address competence development, assessments and professional IT certifications.

The Institute conducts industry research, houses the Quality Assurance, Testing, Business Analysis and Project Management Bodies of Knowledge and administers the professional certifications in these domains.

QAI has trained over 140,000 professionals and certified over 40,000 professionals across the globe and is currently servicing over 300 clients in over 35 countries. Our offices are located in USA, India, China, Malaysia and Singapore.


CONTACT DETAILS
Arka Sengupta, QAI, arka.sengupta@qaiglobal.com
Ramesh Krishnamurthy, ramesh.k@qaiglobal.com

KEYWORDS
CONSUMER, MARKETING, BUSINESS SERVICES, EDUCATION, IT, TECHNOLOGY

If you wish to change your Business Wire India selection please click on this link http://www.businesswireindia.com/media/news.asp and use your personal username and password to login.

Submit your press release at http://www.businesswireindia.com