BWI: Canon Inaugurates First Level IV Master Service Centre in Delhi to expand its Service Reach Just Ahead of the Commonwealth Games

Press release from Business Wire India
Source: Canon
Friday, August 06, 2010 05:37 PM IST (12:07 PM GMT)
Editors: General: Consumer interest, Sports; Business: Advertising, PR & marketing, Business services, Electronic appliances & components, Information technology, Publishing & printing; Technology
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Canon Inaugurates First Level IV Master Service Centre in Delhi to expand its Service Reach Just Ahead of the Commonwealth Games


New Delhi, Delhi, India, Friday, August 06, 2010 -- (Business Wire India) -- . Canon invests Rs. 2 crores in providing international standard facility

. 11th camera service centre in the country equipped to handle over 1000 customers every month

To provide its customers with a gratifying photographic experience this festive season, Canon India Pvt. Limited, India's No 1. Complete Digital Imaging Company today announced the inauguration of its Level IV Master Service Centres in the heart of the Capital, Delhi. Located at Barakhama Road, at an area of 2,500 square feet, this is Delhi's first Canon owned camera repair and service centre designed on international standards. The company has invested Rs. 2 crores on building as well as equipping it with the latest technology facilities and tools. This is Canon's 11th service centre and fifth Level IV Master Centre of the country.

The centre has been designed and equipped to handle services of all Canon digital cameras, DVs, DSLRs and lenses. Services offered include repair of all Canon digital cameras and lenses, Digital SLR sensor cleaningcleaning and professional support on software upgradation.The highlight is a specially designed dark room which conforms to international standards meant for high precision lens calibrations required by professional photographers. During the last four years, Canon India has sold more than 1 million digital cameras including the professional D-SLR range in the Indian market and with the growing need from the customers in Delhi, this new service centre is operational from today itself and Canon expects to reach out to 1000 walk in customers through this service centre every month.

At the inauguration, Mr. Kensaku Konishi, President and CEO, Canon India said, "We are delighted to launch our Master Service Centre in Delhi as customer satisfaction and customer delight is the backbone of Canon's operations. The inauguration of the service centre is an extension of our focus on providing enhanced personalized services of international standards to our customers. Canon already has 11 state of art camera service centres in the country and will expand this reach to 15 service centres all over India by the end of this year."

The New Level IV Master Service Centres are equipped with all the necessary tools of international standards with resolution tester service, a first of its kind in India, for adjustment of Canon's professional lenses. It also has a dark room facility to handle lenses and DSLR adjustments. To mention a few-

. Auto Focus Adjustment
. Flendge Back Adjustment
. SPC Adjustment (For Exposure Setting)
. CMOS Adjustment
. Flash Adjustment
. White Balance
. Color Matrix
. Shutter unit replacement and related adjustments
. Lens optical adjustments
. Image Stabilizer adjustment
. All electrical adjustments
. Software upgradation

"With the onset of the commonwealth games and the festive season, a large number of tourists as well as professional cameramen, covering the event, are expected to visit Delhi this year. Supporting and servicing Professional cameras is a big problem in India. In this way we are proud to say that Canon's service centre is well- equipped to resolve anything from the minutest error to the major problem of any Canon camera and we are here to support not only our customers, but India" Mr. Kensaku Konishi, President and CEO, Canon India added.

The engineers in the service centres are trained by the trainers from South & South East Asia Training Centre located at Singapore.

The existing Level IV Master Service Centre in Gurgaon will continue at a new address located at the Vipul Agora in Gurgaon. The addresses for both the service centres are :-

Master Service Center
Unit No. - 219 to 224, 2nd floor,
Narain Manzil, Barakhamba Road,
New Delhi - 110001
Tel : 011-47192600

Master Service Center
121, 1st Floor, Vipul Agora
M.G.Road, Gurgaon
Tel : 0124-4529804/05
Fax : 0124-4529811

This year the company plans to open service centres in Mumbai, Chandigarh, Lucknow, Guwahati, Bhuwaneshwar, respectively, covering the Northern, Eastern and Western region of India.

About Canon Inc

The parent company Canon Inc. is a global leader with total revenue of about US$ 34 billion in 2009, in photographic and digital imaging solutions. Its global network now includes 239 companies, employing some more than 168,879 people. It is dedicated to the advancement in technology and innovation and commits about 10% of its total revenue each year to R&D. Canon is consistently one of the top three companies to earn the most number of patents over the last 16 years. Canon is ranked 33rd on the Best Global Brands for the second consecutive year in Business Week's 100 Best Global Brands and amongst top 200 on the Fortune Global 500 in year 2009. As a Fortune Global 500 company, Canon is guided by its Kyosei philosophy that focuses on living and working together for the common good. For more information, please visit www.canon.co.in

Canon in India

Canon India closed H1 2010 revenues with 56% growth and is set to touch Rs 1200 Crores during calendar year 2010 which will be a 43% growth over 2009. Revenues in 2009 were Rs. 840 Crores, a 27% growth over 2008. Canon focuses on multiple market segments of consumer, B2B, Govt & Commercial.

Canon's product portfolio extends over a vast variety of photocopiers, multi-functional peripherals, fax-machines, printers, scanners, All-in-ones, digital cameras, camcorders and multi media projectors, cable id printers, semi conductors and card printers.

Canon India Pvt. Ltd. is a 100% subsidiary of Canon Singapore Pte. Ltd.,a world leader in imaging technologies. Set up in 1997, Canon India markets over 140 comprehensive range of sophisticated contemporary digital imaging. The company today has offices in 7 cities, warehouses in 13 cities across India and employs over 800 people. Canon has over 380 primary channel partners 13 National Retail Chain partners, over 4000 secondary retail points including 270 National Retail Chain store partners & 33 Canon Care Centers. Canon products are available in over 400 towns in India.


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KEYWORDS
CONSUMER, SPORTS, MARKETING, BUSINESS SERVICES, ELECTRONICS, IT, PUBLISHING, TECHNOLOGY

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