Press release from Business Wire India
Source: Zed-Axis Technologies
Monday, May 24, 2010 02:10 PM IST (08:40 AM GMT)
Editors: General: Consumer interest; Business: Advertising, PR & marketing, Business services, Information technology; Technology
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Zed-Axis Technologies Coins its Flagship After-Sales Service Management Solution as Zed-ServiceT, Launches a Dedicated Information Site for Zed-ServiceT
Zed-Axis Technologies, a New Delhi, India based Software Development Company is delighted to announce the release of their tried and tested After-Sales Service Management Solution as a product named Zed-ServiceT
New Delhi, Delhi, India, Monday, May 24, 2010 -- (Business Wire India) -- Zed-Axis Technologies, a Software Development Company based out of New Delhi, India, is delighted to announce the release of their established and running Service Management Solution as a product under the name Zed-ServiceT (www.zed-service.in). The decision to make the system a robust product emerged from the immense success it has achieved over the last 5-6 years. With the wide and warm acceptance of the system in streamlining post-sales service operations in sectors like Mobile Telecommunications, Consumer Durables, Home Appliances, Wellness Products and Sanitaryware, Zed-Axis identifies this solution as core critical and a must have for all those industry verticals where after-sales service and support is business critical.
Zed-ServiceT is an intelligent post-sales service automation software that maximizes efficiency, increases customer satisfaction and remarkably reduces the service operations cost. Currently, operational across more than 2000 service centers, the system has an installed base comprising of more than 12 medium to large companies, handling more than 0.5 million service calls per month. Mr. Joydeep Kalra, Executive Director, Zed-Axis Technologies speaks on this, "Our system has been used by some of the Global companies in the industry, and considering the immense response from the market, we envision getting a manifold increase in our customer base."
Mr. Rakesh Goel, the CTO of Zed-Axis counts the advantages of Zed-Service, "Our system has been substantial in controlling the TAT of service centers and engineers, thereby maximizing engineer's productivity. The real-time monitoring of calls and inventory consumption, and end-to-end part and service claim management are the key features that have helped businesses spruce up their post-sales business processes into profitable post-sales processes." When asked about the industry verticals where their product can offer its merit, he adds, "Every product that sells in the market and requires service, whether it is an in-warranty or out-of-warranty repair, needs a streamlined and automated process. Our system holds relevance in all such domains - like Mobile Telecommunications, Home appliances, Wellness products, Computer Hardware and Networking, Computer Peripherals, Electrical & Electronics, Engineering Automobile, Consumables and medical equipment to name a few."
The unveiling of Zed-ServiceT as a standard product has already created a buzz among mid-size manufacturers as well as companies providing dedicated repair and service solutions. Mr. Joydeep Kalra exclaims, "Our clients are the testimony to the reduced TAT and service costs Zed-ServiceT is capable to bring in the after-sales service and repair cycle. Our customers have experienced extraordinary benefits in the form of fast TAT, better product performance and gap analysis, reduced service & parts claim pilferage and higher customer satisfaction."
The POWER behind Zed-ServiceT
Zed-ServiceT is a flagship Business Solution by Zed-Axis Technologies Pvt. Ltd. for automating After Sales Service Operations. Zed-Axis is a New Delhi based Microsoft Partner Software Development Company. Having a decade plus of experience and certified competencies in the field of Custom Development, Business Intelligence, Mobility & Data Management Solutions, Zed-Axis has a proven track record of designing, developing, deploying and maintaining end-to-end Business Critical Software Solutions for companies ranging from Start-ups to Fortune 500. Zed-Axis adheres to industry best practices and is ISO 9001:2008 Certified & a NASSCOM member company. For details about Zed-ServiceT please visit www.zed-service.in
CONTACT DETAILS
Rakesh Kumar, Zed-Axis Technologies, +91 11 45641145, rakesh.kumar@zed-axis.in
KEYWORDS
CONSUMER, MARKETING, BUSINESS SERVICES, IT, TECHNOLOGY
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