BWI: AGC Networks (formerly Avaya GlobalConnect) Continues its Commitment towards Customer Responsiveness

Press release from Business Wire India
Source: Avaya GlobalConnect
Monday, May 10, 2010 12:54 PM IST (07:24 AM GMT)
Editors: General: Consumer interest; Business: Advertising, PR & marketing, Business services, Information technology; Technology
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AGC Networks (formerly Avaya GlobalConnect) Continues its Commitment towards Customer Responsiveness
Felicitates the Most Customer Responsive Companies

Mumbai, Maharashtra, India, Monday, May 10, 2010 -- (Business Wire India) -- Establishing the standard for excellence in a rapidly expanding world of demanding customers, AGC Networks (formerly Avaya GlobalConnect), India's leading enterprise communications solutions integrator today announced the winners of the AGC Networks and The Economic Times Customer Responsiveness Awards for the fourth time in India. The focus this year was to not only listen to the customer's requirements but being able to understand and cater to their exacting needs too.

The Awards, measured to a stringent evaluation scale, were presented to organizations that have shown unstinting commitment to Customer Responsiveness (CR). The high profile jury members, who chose the winners included Kaizad Pardiwala, Executive Vice President & Mumbai Head, Bates India, Rufina Fernandes, CEO, Nasscom Foundation, Girish Trivedi, Dy. Director, ICT Practice, Frost & Sullivan and Dr. Vaijayanti Pandit, Director, FICCI WRC.

Commenting on the occasion, Shri Ajay Maken, Minister of State for Home Affairs, the Chief Guest of the evening said, "Customer Responsiveness is a critical part of making any business successful and the participation at today's CR awards is a testimony of its seriousness. The initiative and continued commitment of AGC Networks towards this aspect is exemplary and I am glad to be a part of this event."

Winners of Avaya GlobalConnect and The Economic Times Customer Responsiveness Awards

126 leading Indian organizations across industries participated this year. Winners were selected in 10 categories across verticals-from BFSI (Banking, Financial Services and Insurance), Telecom, Travel and Transportation, Telecom, IT-BPO, Retail, Manufacturing, to Healthcare.
Avaya also instituted an award for Technology Innovation and the first winner of this award is ICICI Bank.

Commenting on the winner, Anil Nair, Managing Director, AGC Networks said, "AGC Networks is extremely proud to be associated with this pioneering initiative for the fourth time. We would like to congratulate all winners and thank all companies for their participation. Customer Responsiveness has become an intrinsic part of the AGC Networks culture and this is our way of recognizing the effort of India's leading companies as they undertake their challenging journeys in this realm."

The evening was attended by a galaxy of industry luminaries and the audience was enthralled by the performance by the 'Terence Lewis Troupe' and 'Zila Khan' with their dance performance and Sufi renditions respectively.

AGC Networks CR Awards is a coveted award originally launched by Avaya GlobalConnect Ltd. And ET. The award evaluates India's top most companies, and rewards the best companies for their Customer Responsive policies, practices and results. Prof. M Janakiraman of IIM Kolkata conceptualized the award methodology, M/s AC Nielsen and M/s Ernst & Young are the research partners and process advisors respectively. The AGC Networks Awards for Customer Responsiveness recognize the efforts of India's leading companies as they seek to set new benchmarks.

About AGC

AGC Networks Ltd. is India's leading enterprise communication solution integrator delivering customized business solutions that help organizations accelerate revenue growth, increase market penetration, optimize operating costs and improve employee productivity, by embedding communication in their business processes. With a vision of being a world class solution integrator of choice in enterprise communication and to provide best-in-class enterprise communication solutions enabling customers to accelerate their business performance, AGC Networks Ltd. has always remained committed to adding to its solution span and provide it's clients with the best returns on their technology investments. It has partnered with global leaders like Avaya, NICE Systems, NEC, Polycom, Plantronics, Extreme Networks, HP, Sony and Altitude to name a few, to provide sharp customized enterprise communication solutions. For more information visit the AGC Networks Ltd. web site: http://www.agcnetworks.com/
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CONTACT DETAILS
Chhavi Leekha Sharma, Avaya GlobalConnect, +91 (124) 4093330, Chhavi.Sharma@agcnetworks.com
Divya Khurana, 20:20 MEDIA, +91 9810134892, divyakhurana@2020india.com

KEYWORDS
CONSUMER, MARKETING, BUSINESS SERVICES, IT, TECHNOLOGY, AVAYAGCL.NS

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