BWI: Connectiva Systems to Chair 2nd Annual Customer Experience Management in Telecom Summit

Press release from Business Wire India
Source: Connectiva Systems Inc.
Tuesday, April 20, 2010 05:00 PM IST (11:30 AM GMT)
Editors: General: People; Business: Business services, Information technology, Media & entertainment, Telecommunications; Technology
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Connectiva Systems to Chair 2nd Annual Customer Experience Management in Telecom Summit


New York, United States, Tuesday, April 20, 2010 -- (Business Wire India) -- Connectiva Systems Inc., a leading provider of revenue and risk management solutions, today announced that Anandan Jayaraman, Chief Product and Marketing Officer, will act as chairman of the 2nd Annual Customer Experience Management in Telecom Summit in Barcelona on April 27th - 28th, 2010.

Industry experts are expected to join Jayaraman to discuss current trends and key factors in designing and implementing customer experience management strategies in the telecommunications industry. The theme will focus on understanding the voice of the customer, as customer experience has emerged as the single most important factor to achieving success.

"Connectiva believes that operators need to rethink their customer experience management approaches in the light of increasing adoption of social networks and subscribers' demand for a transparent and consistent user experience across all channels and devices," said Anandan Jayaraman, Chief Product and Marketing Officer of Connectiva Systems. "As operators continue to personalize their offerings and add new service lines, ensuring a positive customer experience at every point is critical. We are excited to participate in this timely summit and look forward to engaging with industry thought leaders."

Speakers will include executives from leading companies such as BT Global Services, Deutsche Telekom, Orange, T-Mobile, Telefonica, Turkcell and MTS. Topics to be addressed include: building effective delivery systems for customer benefit; the impact of consumer behavior business operations; managing an increasing number of customer service channels; and utilizing customer feedback.

About Connectiva Systems

Connectiva Systems is a revenue management software company whose solutions enable telecom, media and utility companies to reduce revenue leakage, minimize fraud, lower churn, improve operational effectiveness and increase over-all profitability.

Leading global service providers ranging from 2 million to 100+ million subscribers and in a variety of segments across mobile, cable, wireline and business services have partnered with Connectiva to identify and recover more than $500 million in revenue leakage. Connectiva has won numerous awards and has been consistently recognized as a thought leader in revenue management.

Headquartered in New York City, the company is privately held and has offices in Mexico City, London, Dubai, Bahrain, New Delhi, Kolkata and Singapore. For more information, please go to www.connectivasystems.com


CONTACT DETAILS
Kerri Hazama, US, Gutenberg Communications, +1.212.810.4168, kerri@gutenbergpr.com
Dimple Khanna, India, Gutenberg Communications, +91 (11) 41324969, dimple@gutenbergpr.com
Shalini Siromani, UK, Gutenberg Communications, +44.20.7470.8894, shalini@gutenbergpr.com

KEYWORDS
PEOPLE, BUSINESS SERVICES, IT, MEDIA, TELECOMMUNICATIONS, TECHNOLOGY

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