BWI: QAI Gets Exclusive Rights to Bring HDI Certifications for the Technical Support Centers to India

Press release from Business Wire India
Source: QAI
Tuesday, January 12, 2010 10:47 AM IST (05:17 AM GMT)
Editors: General: Consumer interest; Business: Advertising, PR & marketing, Business services, Education & training, Information technology; Technology
--------------------------------------------------
QAI Gets Exclusive Rights to Bring HDI Certifications for the Technical Support Centers to India


New Delhi, Delhi, India, Tuesday, January 12, 2010 -- (Business Wire India) -- HDI, USA, (www.thinkhdi.com), the premier certification body and largest membership association for the service and support industry, has awarded QAI (www.qaiglobalinstitute.com) exclusive rights to provide HDI service desk and technical support training within India, Sri Lanka, and Bangladesh. This partnership also allows QAI non-exclusive rights for course delivery within Africa, Philippines, and Malaysia. QAI (www.qaiglobal.com), which is a global consulting and workforce development organization, will provide these courses for the benefit of the technical support center industry in India.

These certifications stand to benefit industries like banking, insurance, telecom, airlines and retail which have significant support centers would directly stand to gain by these certification courses apart from the IT and technical support BPOs.

For most customers, their experience with support services can often be the deciding factor in choosing one company over another. Like all over the world, these certifications, which will now be available in India, train the associates involved with support centers to increase productivity, drive consistent service delivery and thereby increasing customer satisfaction.

Commenting on the partnership, Mahesh Punia, CEO, Customer Service Solutions, QAI, said, "The support center manager must act as a support leader and strategically align the support center to the organization. After the initial enthusiastic reception of HDI courses in India, we are very happy to partner with them and bring their courses to India where the Indian industry can benefit from the global best practices."

HDI Global Brand Director, Craig Baxter, stated "The decision to award QAI this contract was based upon HDI's successful pilot training program with QAI in Bangalore during 2009. QAI will now be authorized to deliver all core HDI courses, including: HDI Support Center Analyst, HDI Support Center Manager, HDI Support Center Team Lead, HDI Support Center Director, and Knowledge Management Foundations: KCS Principles."

QAI has trained over 1,40,000 professionals and certified over 38,000 people globally in over 43 countries. The trainings are in domains like Project Management, IT service Management, Software Testing and other similar areas. HDI Certification is based on internationally recognized open standards developed by a committee of worldwide industry leaders, help desk and support center experts, consultants, and practitioners for the benefit of the support industry. HDI has trained and certified more than 50,000 technical support professionals world-wide.

About QAI:

QAI is a leading global consulting and workforce development organization addressing 'Operational Excellence' in IT, ITeS and knowledge intensive service organizations.

QAI Global Services, the consulting division of QAI, addresses the space of Operational Excellence which includes the areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management and others.

QAI Global Institute, the Competency Development division of QAI, focuses on creating international Education and Training products and services to address the Competence Development, Assessments and Certifications to cater to the large pool of manpower requiring skills for increased employability.

QAI is currently servicing over 200 clients in 30 countries and our regional bases are located in US, India, UK, China, Singapore, Malaysia and Canada.

About HDI

HDI, a Think Services company, is the world's largest IT service and support membership association and the industry's premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.

About Think Services

Think Services connects specialized communities worldwide using educational events, consulting, training, certification, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit www.think-services.com.


CONTACT DETAILS
Pooja Bhalla, QAI, +91 9811155798, pooja.bhalla@qaiglobal.com

KEYWORDS
CONSUMER, MARKETING, BUSINESS SERVICES, EDUCATION, IT, TECHNOLOGY

If you wish to change your Business Wire India selection please click on this link http://www.businesswireindia.com/media/news.asp and use your personal username and password to login.

Submit your press release at http://www.businesswireindia.com