BWI: Industry Leaders to Share IT Service Management Best Practices

Press release from Business Wire India
Source: QAI Global Institute
Tuesday, March 03, 2009 02:50 PM IST (09:20 AM GMT)
Editors: General: Consumer interest; Business: Advertising, PR & marketing, Business services, Information technology, Media & entertainment; Technology
Release no: 19375
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Industry Leaders to Share IT Service Management Best Practices
QAI Announces the 4th Annual International ITSM 2009 Colloquium in Bangalore on March 16th, 2009

New Delhi, Delhi, India, Tuesday, March 03, 2009 -- (Business Wire India) -- QAI Global Institute (www.qaiglobal.com), the leading organization addressing Operational Excellence, recently announced the 4th International Colloquium on IT Service Management (ITSM) 2009 to be held in Bangalore on March 16, 2009 as a platform for sharing best practices in the domains of ITSM (IT Service Management) and IMS (Infrastructure Management System). ITSM 2009 will address questions like how ITSM can provide better quality, higher levels of service and become a profit center instead of a cost center, how it can help organizations struggling to define processes and process flows and how an organization can achieve stronger alignment of business and IT.

ITSM 2009 is co-organized by British Computer Society (BCS) and is being supported by various Software Process Improvement Networks (SPINs) and sponsored by corporates like IBM.

Fourth in the series, the key focus of ITSM 2009 is to propagate ITSM benefits, best practices and knowledge sharing for attendees. The participants get an opportunity to interact live with industry leaders, meet and chat with peers, get access to useful IT Service Management best practices at one platform. The colloquium will include keynote presentations, industry expert breakout sessions, products and tool presentations, exhibitor expo, half / full day tutorials and numerous networking events.

The colloquium will also see illustrious speakers including Arvind Tawde, Senior Vice President and Chief Information Officer, Mahindra & Mahindra, T R Srinivasan, Vice President and Chief Delivery Officer, Microland, Kothandaraman Karunagaran, Director and Head, Infrastructure Business, CSC, Col. T.L. Sharma, Operations Director, Quality, HCL Comnet, Rajendra Dhavale, Director, Technical Sales, CA India among others. Some of the topics that will be discussed during the day will be the role of IT Service Management in business strategy, IT Governance and ITSM , making sense of ITIL v3 IT service life cycle, where does the Service Desk fit in and the ROI and other financial realities of ITSM.

The IT Service Management Leadership Awards 2009 will be launched this year at ITSM 2009. The Award recognizes leadership and contribution in the field of the booming IT Infrastructure Management Services.

For over 15 years, QAI has brought together international representatives and recognized thought-leaders to share information, learn new software quality processes, and discuss software practices through a number of prestigious events like Asia SEPG Conference, Project Management Leadership Conference (PML), IT Service Management Conference (ITSM) and the International Software Testing Conference (STC).

About QAI Global Institute:

QAI Global Institute is a division of QAI, which is a leading global consulting and workforce development organization addressing 'Operational Excellence' in IT, BPO and Knowledge intensive service organizations.

QAI's "Operational Excellence" thrust includes addressing the areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management, to name a few areas. An integrated and deep set of interventions by QAI in client organizations results in operational efficiencies, quality, customer satisfaction and competitiveness in the target companies.

About a year ago, the company embarked upon creating international Education and Training products and services to address the Competence Development, Assessments and Certifications areas to cater to the large pool of manpower requiring skills for increased employability. E-learning, VSAT based delivery and blended learning approaches have been taken.

QAI's regional bases across the globe in the US, Singapore, China, Malaysia, UK, Canada and India help to innovatively distribute and manage engagements across multiple locations.

QAI clients include IBM, Accenture, Wipro, Prudential, Genpact, American Express, Sony, Tata Motors and 200 others across 30 countries.


CONTACT DETAILS
Pooja Bhalla, QAI, +91 9811155798, pooja.bhalla@qaiglobal.com

KEYWORDS
CONSUMER, MARKETING, BUSINESS SERVICES, IT, MEDIA, TECHNOLOGY

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