Excellon Software, a renowned cloud-based software product company, has announced the successful completion of its Excellon Dealer Management Software (DMS) implementation for Mahindra Two Wheelers Ltd (MTWL). Excellon Software has implemented the DMS for MTWL, which has a nationwide network of over 500 sales and service locations, enabling the transformation of MTWL’s business in a span of one year.
How Excellon DMS helped MTWL
MTWL had embarked on a journey of transformation and was looking to turnaround its business, grow revenues, and establish stronger ties with its customers in a short time. A forward thinking company, MTWL believed that state-of-the-art IT infrastructure would be a strategic lever and enable it to achieve its objectives effectively.
In this context, MTWL decided to automate its manual dealership network system. Its chief expectations from the solution were relevant and real-time customer insights and better visibility into its sales and distribution network, to enhance the quality of decision making. After weighing numerous options, the company zeroed in on Excellon for a solution that would be sustainable for future IT transformation. Excellon had shown strategic technology leadership with cloud and mobility, and a large team of experienced professionals provided the expertise relevant to MTWL’s business. Moreover, the cloud-based solution promised quick deployment to realize benefits speedily, as well as lower capital investment for MTWL.
Other factors that persuaded MTWL to select Excellon DMS 5.0 included scalability, the capability to process high volumes of data without impacting performance, and a tight integration between MTWL’s core SAP ERP system and Excellon’s cloud-based DMS, with a seamless master data and transaction data flow across diverse systems and business units.
Mahindra and Excellon quickly formed a close partnership with a single team approach that helped in the speedy customization, integration, and deployment of the Excellon DMS, with the first 50 dealers going live in a record time of five months. The deployment across most of the network was completed in 12 months against the several years typically taken by other solution providers in the automotive industry.
The engagement is an unqualified testimony to Excellon’s ability to handle complex business transformation challenges across a wide geographical area with fast deployment times. Excellon’s clear grasp of the business context, combined with the superiority of the solution ensured success for MTWL in business-critical areas.
Mr. Dharmendra Mishra, VP Sales & Customer Care at MTWL said “We are proud to say that we have partnered with an end-to-end solutions provider in Excellon Software, who substantiates our trust with complete backing on applications, rollout, integration and support.
“The Excellon solution has helped MTWL realize its strategic vision with several benefits including better visibility into its sales & distribution network, and enabling it to effectively connect with the customers and respond quickly to their needs. The implementation also benefits our dealers in all the areas including customer connect, communication, stock management, warranty & claims, and elimination of manual processes in various areas.
“Finally, the Excellon DMS 5.0 solution has helped MTWL’s journey of transformation, and enabled the launch of new models successfully in the market by aligning enquiries, bookings, shipments, dealers and customer feedback seamlessly, leading to enhanced revenues. Thanks to these improvements, MTWL’s efficiencies increased, resulting in significant cost savings post installation.”
Mr. Ashok Asawale, MTWL CIO & VP Corporate IT added “Excellon solution and delivery certainly exceeded our expectations we had from a partner on this business transformation journey.”
About Excellon DMS
Excellon DMS addresses the needs of OEMs as well as dealers in a single integrated solution that covers both small and very large dealership networks. A ready configuration of the Excellon suite can manage dealer networks to meet the specific needs of the automotive industry; it is a ready-to-use product that can be deployed quickly without much customization or special development effort at significantly low costs.
About Excellon Software
Excellon Software is a renowned software product company known for its cutting-edge yet simple-to-use sales, distribution, and service management software. The company’s product portfolio encompasses a complete dealer management system, sales and distribution management, and service management software. It offers unmatched flexibility in deployment, functionality and reporting. The Excellon solution is relevant to emerging markets with its adaptable tax setup and structure, along with the ability to handle city, state, region, and national level complexities.
With a large team of professionals comprising business, functional, and technical specialists, Excellon Software offers an end-to-end solution right from requirement analysis, customization, training and rollouts, to support large sales & service networks. This comprehensive capability has resulted in clients forging close partnerships with Excellon for direct delivery and support of its solutions at thousands of locations across rural and urban markets in India, bridging the regional, cultural, and language gaps and connecting with the clients’ network through joint teamwork.
Excellon’s applications are used by large and small manufacturers, franchisors, dealers, distributors and service centers. Its customers include several well-known industry leaders from India, South-East Asia, and Middle-East such as Mahindra, Bajaj Auto, Ashok Leyland, Eicher, myTVS, Perodua Cars Malaysia etc. For more information, please visit http://www.excellonsoft.com
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