BWI: Ameyo Contact Center Solution powers mass-reach strategies for Royal Resorts

Press release from Business Wire India
Source: Drishti-Soft Solution Pvt. Ltd.
Monday, November 14, 2011 01:05 PM IST (07:35 AM GMT)
Editors: General: Consumer interest; Business: Business services, Information technology, Media & entertainment; Technology
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Ameyo Contact Center Solution powers mass-reach strategies for Royal Resorts
Leading holiday resorts chain increases business reach with effective telesales through Ameyo Contact Center Software

Gurgaon, Haryana, India, Monday, November 14, 2011 -- (Business Wire India) -- Ameyo implements effective CIM strategies for Prestige Holiday Resorts. The leading luxury holidays company had business expansion plans in mind for both domestic as well as international markets. To reach out to their prospect base, they required an advanced contact center solution that would not just automate customer interactions management but also empower them with tools to innovate marketing strategies.

As Leo D'Mello, Director of Royal Call Center, India, elaborates - "We were looking for a dynamic and robust technology platform that could help us manage the customer expectation both before and after sales across various media channel"

Being a frontrunner in hospitality industry, Prestige Holidays knew the importance that the right technology would deliver to stay ahead of the competition. They had strict business requirements that had to be met and after evaluating various options, Ameyo was selected as the solution of choice.

Adding further D'Mello said "Ameyo enabled us to implement a customized outbound strategy that delivered significant increase in our business productivity. The solution was flexible as well as responsive to integrate seamlessly with our backend database and applications thereby simplifying sales processes for us. The user-friendliness of their technology and support of their team makes Drishti a right technology partner for a demanding business like ours."

Ameyo is the multi-award-winning communication suite and advanced software solution from Drishti that is capable of automating business operations. SOA and MDA based architecture of the solution gives it flexibility to integrate business applications as required.

About Prestige Holiday Resorts Pvt Ltd.

Prestige Holiday Resorts Pvt. Ltd. is a leading hospitality company and a part the Karma Royal Group. The group being the largest international holiday ownership company in India offers hospitality services through their 19 luxury resorts in Goa, Jaipur, Kovalam, Shimla and across the most popular destinations in South East Asia. With a widespread luxury resort business, they have been successful in creating a highly satisfied customer base.

About Drishti

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.


CONTACT DETAILS
Ms. Kshiti Garg, Drishti-Soft Solutions Pvt. Ltd., kshitigarg@drishti-soft.com

KEYWORDS
CONSUMER, BUSINESS SERVICES, IT, MEDIA, TECHNOLOGY

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