Press release from Business Wire India
Source: Frost & Sullivan
Monday, August 29, 2011 03:20 PM IST (09:50 AM GMT)
Editors: General: Consumer interest; Business: Accounting & management consultancy services, Advertising, PR & marketing, Business services, Information technology, Media & entertainment; Technology
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Tata Communications Awarded 2011 India Frost & Sullivan Hosted Contact Center Service Provider of the Year
Mumbai, Maharashtra, India, Monday, August 29, 2011 -- (Business Wire India) -- Frost & Sullivan awards Tata Communications "Hosted Contact Center Service Provider of the Year" for 2010. The hosted contact center model is rapidly gaining acceptance as an alternative to premise-based traditional call centers. The hosted contact center industry is embracing cloud technology, as contact center customers increasingly demand a faster more responsive service, with lower infrastructure maintenance costs and more flexible staffing.
Prakash Iyer, Vice President, Product Management, Enterprise Voice Services, Tata Communications said, "Tata Communications' India market leadership in the hosted contact center space is the result of our customers' confidence in our innovative managed services that deliver higher productivity at optimum costs."
Frost & Sullivan estimates that the Hosted Contact Center market in India was valued at INR 35.9 Crore in 2010.
Tata Communications had the highest growth in terms of revenues and market share, amongst all other service providers in 2010. It has been a leading player ever since its entry into the hosted contact center market, with more than 50 percent market share. It has been consistently increasing its footprint via expansion into other regions as well as via an expanding and innovative portfolio of services.
While presenting the award, Anand Rangachary, Managing Director, Frost & Sullivan, Middle East, North Africa and South Asia stated, "Tata Communications is strengthening its market presence by offering true cloud-based hosted contact center services, to customers."
The award recepient was judged on a variety of parameters like revenues, growth, market share, product diversity, vertical and horizontal diversity, which involved in-depth primary interviews of various industry participants and secondary research conducted by Frost & Sullivan analysts. The data was than presented to an elite panel of jury members comprising some of the most prominent CIOs/CTOs from the industry to incorporate the end-user perspective. Frost & Sullivan presented the award to the company that received the #1 industry rank.
About Frost and Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation, and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 50 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from 40 offices across six continents. To join our Growth Partnership, please visit http://www.frost.com.
CONTACT DETAILS
Caroline Lewis, Corporate Communications - South Asia, Frost & Sullivan, +91 98217 37935, caroline.lewis@frost.com
Nimisha Iyer, Corporate Communications - South Asia, Middle East and North Africa, Frost & Sullivan, +91 98200 50519, niyer@frost.com
KEYWORDS
CONSUMER, CONSULTANCY SERVICES, MARKETING, BUSINESS SERVICES, IT, MEDIA, TECHNOLOGY
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