BWI: SpectraSoft Technologies Receives ‘SAP Partner Center of Expertise’ Certification

Press release from Business Wire India
Source: SpectraSoft Technologies Limited
Friday, January 14, 2011 02:20 PM IST (08:50 AM GMT)
Editors: General: Consumer interest, People; Business: Advertising, PR & marketing, Business services, Information technology, Major diversified industrial groups, Retailers; Technology
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SpectraSoft Technologies Receives 'SAP Partner Center of Expertise' Certification
Best in class Application Support Management for customers in SAP Business All in One and SAP Business Objects landscapes

Bangalore, Karnataka, India, Friday, January 14, 2011 -- (Business Wire India) -- SpectraSoft Technologies, a business solution specialist today announced that it has been certified as a SAP Partner Center of Expertise. This certification validates SpectraSoft's strong credentials, abilities and processes in provisioning high quality, scaleable and effective support management for SAP Customers of all sizes. The certification comes after a detailed and stringent audit process involving multiple stakeholders within the SAP Support Team.

The adoption of organization wide business solutions like SAP has grown rapidly in the last few years. Given the complexity and competitiveness of today's business environment, managing these mission critical business applications and ensuring high throughput and business continuity are important challenges for IT organizations within Indian Enterprises.

Ensuring continuous operation of their SAP applications would entail provisioning comprehensive support management that successfully manages the complexity, risk, costs, and resources. Mission critical Issues and problems can arise in business processes, system operations or solution optimization etc; managing them requires strong processes, methodologies and people thereby ensuring business continuity. Furthermore, generating consistent feedback and reporting to identify areas of improvement and evaluate opportunities for optimization of resources and services is another key challenge to be managed.

The Partner Centre of Expertise Certification is a validation that SpectraSoft fulfills the requirements including defined procedures, guidelines, and templates for support operations; needed to provide high quality support management to customers. It ensures that SpectraSoft's support management adheres to SAP's latest standards (both technical and organizational). SAP customers who have chosen SpectraSoft as their partner of choice for obtaining support and application management services, would be able to leverage highly trained support staff and technical infrastructure in ensuring continuity and maintainability of their business processes, applications, and systems.

Commenting on this certification, Nagaraj Bhargava, CEO of SpectraSoft Technologies said, "We are delighted to receive this certification. This recognizes our strong processes, infrastructure and people and is a validation of the strong business value that we bring to our customers. This is an important milestone in our journey to be the "Partner of Choice" for SAP customers who are seeking to avail high quality application support management.

As part of the detailed audit for the certification, SpectraSoft support organization was evaluated to understand whether it fulfills the requirements needed to operate the service and support infrastructure in compliance with SAP support standards. This certification is the recognition of the abilities of the SpectraSoft support team and the familiarity with advanced support and application management operations and has the latest qualifications to provide high-quality support.

"Mission critical business applications and business continuity requires strong processes alignment, methodologies and people to ensure business outcomes. It gives us immense pleasure that SpectraSoft Technologies is now a certified Partner Center of Expertise," said Mr. Debdeep Sengupta, Vice President, SME & Channels, SAP India. "SpectraSoft can provide the required support and maintenance services to SAP Business All in One and SAP Business Objects customers".

About SpectraSoft Technologies Limited

SpectraSoft Technologies Limited is one of the leading business solutions specialists for the Process Industry vertical. With its wide portfolio of offerings it provides measurable business benefits to companies in LifeSciences, Chemicals, Food Processing and Consumer Products. Across 100 satisfied customer engagements it has helped solve business challenges and delivering the transformation the companies desired. SpectraSoft is an alliance and channel partner to SAP and IBM. For more information, please visit the company's website at: http://techspectra.com/



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