BWI: QAI’s ITSM Leadership Awards 2010 Announced

Press release from Business Wire India
Source: QAI Global Institute
Wednesday, September 08, 2010 02:52 PM IST (09:22 AM GMT)
Editors: General: Consumer interest; Business: Business services, Education & training, Information technology, Media & entertainment; Technology
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QAI's ITSM Leadership Awards 2010 Announced
TCS wins top honors, with Infosys and Honeywell Grabbing the First and Second Runners Up Positions

Bangalore, Karnataka, India, Wednesday, September 08, 2010 -- (Business Wire India) -- QAI Global Institute (www.qaiglobalinstitute.com), the workforce development division of QAI (www.qaiglobal.com) announced the much awaited IT Service Management Leadership Awards 2010 at the 5th International Colloquium on IT Service Management (ITSM 2010) on 6th September 2010 in Bangalore.

Ms. Anju Saxena from TCS emerged as the winner for her paper titled "The Two faces of Service Management - ITIL® V3 & CMMI® for Services". Mr. Arvind Raman, Mr. Gautam Nadkarni and Mr. Rishi Pattnaik from Infosys Technologies were chosen as the first runners-up for their paper titled "ITSM Thunderbolts in the Cloud". The second runner-up spot was awarded to Mr. Vijay Periasamy and Mr. Thameemul Ansari K M from Honeywell Technology Solutions for their paper titled "An Integrated Approach for Effective IT Service Management through ITIL® and LEAN". The awards were given away during the colloquium at the Le Meridian, Bangalore on September 6, 2010.

For the awards, over 70 Author Intent Forms were received. After the initial technical screening by an internal panel of four members at QAI, which short listed the entries down to the best 25 top papers and best practices and papers received from all across, were finalized for next rounds. Further analysis and evaluation brought up the top 10 papers, which were then chosen for presentation in the colloquium.

The papers were evaluated on the criteria of the concept (30%), content(30%), presentation (20%); and value contribution (20%), for a total score of 100 points. Based on the scores in the final rounds, top 3 papers were selected for the IT Service Management Leadership Awards, which were evaluated by Mr. Dinkar Koshik, QAI and Mr. Mark Flynn, APMG-International.

Ms. Anju Saxena from TCS, on winning the award commented, "I am deeply honored to receive the ITSM Leadership Award, 2010. My paper is a reflection of TCS' desire to provide innovative solutions to our clients and is based on the experience we have gained in various consulting projects. This award is also a recognition of the pioneering work being done in ITSM by my group, IT Process and Service Management (Global Consulting Practice) of TCS. I would like to thank QAI for providing an excellent forum for getting like minded people to share their views and work together. And last but not the least to the large and enthusiastic audience that we have here today. "

Speaking at the ceremony, Mr. Kalpesh Gour, Senior ITSM Consultant-QAI said "Thanks to all the participants for making the 5th International ITSM Colloquium a success." Talking about the theme of the colloquium, Mr. Gour went on to saying, "For some reason the growth of ITSM has not been phenomenal in the Asia- Pacific region and specially in India, in comparison to the US or Europe. It is an industry with immense potential. All the participants tonight are leaders in one way or the other. ITSM Colloquium is one step towards the growth and maturity of the IT Service Management industry for people to share, propagate best practices. I congratulate all those who have made this industry such a promising one."

For over 15 years, QAI has brought together international representatives and recognized thought-leaders to share information, learn new IT Service Management processes, and discuss IT, Project Management and Software Testing good practices through a number of prestigious events like Asia SEPG Conference, Project Management Leadership Conference (PML), International IT Service Management Conference (ITSM) and the International Software Testing Conference (STC).

About QAI Global Institute

QAI is a leading global consulting and workforce development organization addressing 'Operational Excellence' in IT, BPO and knowledge intensive service organizations.

QAI Global Institute, the workforce development and competency building division of QAI, focuses on creating international education and training products and services to address assessments, career programs and certifications to cater to the large pool of manpower requiring skills for increased employability.

QAI is currently servicing over 300 clients in 30 countries and our regional bases are located in US, India, China, Singapore and Malaysia.


CONTACT DETAILS
Parul Singh, QAI, parul.singh@qaiglobal.com
Chander Shekhar Yadav, QAI, chander.yadav@qaiglobal.com

KEYWORDS
CONSUMER, BUSINESS SERVICES, EDUCATION, IT, MEDIA, TECHNOLOGY

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