BWI: Faster Boarding at Vienna Airport with SITA’s Common-Use Self-Boarding Solution

Press release from Business Wire India
Source: SITA
Thursday, October 13, 2011 02:01 PM IST (08:31 AM GMT)
Editors: General: Consumer interest, Travel & tourism; Business: Business services, Information technology, Travel & tourism; Technology
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Faster Boarding at Vienna Airport with SITA's Common-Use Self-Boarding Solution


New Delhi, Delhi, India, Thursday, October 13, 2011 -- (Business Wire India) -- Passengers flying with any airline from Vienna International Airport will enjoy faster and more efficient boarding as the world's first common-use self-boarding gates go into operation there. The gates, provided by air transport IT specialist SITA, are being installed throughout Vienna's terminals, including the new terminal Skylink, which will open mid-2012.

Already acceptance among passengers and handling agents is high. In total, 92 double-lane gates will be available to board the close to 20 million passengers that use the airport annually and they will be capable of handling the expected future growth in passenger numbers.

Mag. Julian Jäger, COO of Vienna International Airport, said: "One of our main strategies is to increase our service quality and passenger travel experience at Vienna International Airport. This new boarding solution will substantially contribute to our objectives."

In addition to the efficiencies self-boarding delivers, there is clear demand from passengers for the service. According to the latest statistics reported in the 2011 SITA/Air Transport World Passenger Self-Service Survey, 30% of passengers have used automated boarding gates and 70% are interested in this service.

Boris Padovan, SITA Regional Vice President, East and Central Europe, said: "SITA is committed to helping the air transport industry improve efficiencies, and passenger self-service is key to this. The SITA common use self-boarding solution at Vienna International is a clear demonstration of our close cooperation with our customers to develop innovative solutions. We are delighted to be chosen by Vienna International and to be the first to deliver common use self-boarding to the industry - another important step in end-to-end self-service for passengers."

Installation of the self-boarding solution has already begun and all 92 gates will be in operation by the time the new Skylink terminal opens next year. SITA is managing the entire project for Vienna International Airport including the procurement and installation of KABA automatic gates, integration with the existing SITA CUTE platform, extensive training handling personnel and ongoing operations and maintenance.

Notes to Editors:

About SITA

SITA is the world's leading specialist in air transport communications and IT solutions. SITA delivers and manages business solutions for airline, airport, GDS, government and other customers over the world's most extensive network, which forms the communications backbone of the global air transport industry.

SITA's portfolio includes managed global communications, infrastructure and outsourcing services, as well as services for airline commercial management and passenger operations, flight operations, aircraft operations and air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more.

With a customer service team of over 2,000 staff around the world, SITA invests significantly in achieving best-in-class customer service, providing integrated local and global support for both its communications and IT application services.

SITA has two main subsidiaries: OnAir, which is the leading provider of in-flight connectivity, and CHAMP Cargosystems, the world's only IT company dedicated solely to air cargo. SITA also operates two joint ventures providing services to the air transport community: Aviareto for aircraft asset management and CertiPath for secure electronic identity management.

SITA is one of the world's most international companies. Its global reach is based on local presence, with services for over 500 air transport industry members and 3,200 customers in over 200 countries and territories. Set up in 1949 with 11 member airlines, SITA today employs people of more than 140 nationalities, speaking over 70 different languages. SITA had consolidated revenues of US$1.46 billion in 2010.

For further information go to www.sita.aero

About Vienna International Airport

Vienna International Airport - which has traded on the Vienna Stock Exchange since 1992 - provides its customers with a full range of services for airport operations - from handling to retail, gastronomy and property marketing. Supported by an advantageous geographic location in the heart of Europe, the airport has successfully positioned itself as one of the key hubs to destinations in Central Europe, Eastern Europe, the Middle East and Asia. Forty destinations throughout Eastern Europe can be reached from Vienna, making this the most extensive offering of any airport in Europe. With a plus of 8.7 %, the growth in the total passenger volume clearly outpaced comparable airports in 2010.

Further information on Vienna International Airport can be found at www.viennaairport.com


CONTACT DETAILS
Brenda Flinter, Public Relations Manager, SITA, +353 87 750 6229, Brenda.Flinter@sita.aero
Charlie Pryor, Director, Leidar, +44 (0)20 7031 8270, charlie.pryor@leidar.com

KEYWORDS
CONSUMER, TOURISM, BUSINESS SERVICES, IT, TRAVEL, TECHNOLOGY

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